Refund & Return Policy

Effective Date: March 27, 2026

At AV8R Stuff, we take pride in offering authentic, high-quality military memorabilia and collectibles. Your satisfaction is important to us. This policy outlines our return and refund procedures.

Return Eligibility

Items Eligible for Return

You may return most items within 30 days of receipt if:

The item is unused and in its original condition
All original packaging, tags, and documentation are included
The item is not a custom or personalized product
The item was not marked as final sale or clearance

Items NOT Eligible for Return

The following items cannot be returned or refunded:

Custom or Personalized Items: Items made to your specifications (e.g., custom patches with names, engraved items, custom coins)
Final Sale Items: Products marked as "final sale," "clearance," or "as-is" at time of purchase
Opened/Used Zippo Lighters: Due to fuel residue and safety regulations
Worn or Used Clothing: Items showing signs of wear or washing
Items Damaged by Customer: Products damaged after delivery through misuse or improper care

Return Process

Step 1: Contact Us

Before returning any item, please contact us at:

Email: whiteyinga@av8rstuff.com
Subject Line: Return Request - Order #[Your Order Number]

Include the following information:

Your order number
Item(s) you wish to return
Reason for return
Preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

We will review your request and provide:

A Return Merchandise Authorization (RMA) number
Return shipping instructions
Any specific packaging requirements

Important: Returns without an RMA number may not be processed or may experience significant delays.

Step 3: Ship Your Return

Package your return securely with:

RMA number clearly marked on the outside of the package
All original packaging materials if possible
Copy of your order confirmation or packing slip
Brief note explaining the reason for return

Ship to the address provided in your RMA authorization email.

Return Shipping Costs

Customer Responsibility

You are responsible for return shipping costs unless:

The item received was defective or damaged
We sent the wrong item
The item was significantly not as described

Our Recommendation

We recommend using a trackable shipping method and purchasing shipping insurance. We cannot be held responsible for returns lost in transit.

Refund Processing

Timeline

Once we receive your return:

Inspection: 2-3 business days to inspect the returned item
Refund Issued: 3-5 business days after approval
Credit Posted: 5-10 business days for your bank to process (varies by institution)

Refund Method

Refunds will be issued to the original payment method:

Credit/Debit Card: Credited to the original card used
PayPal: Refunded to your PayPal account
Check/Money Order: Store credit or check issued
Cash: Store credit (cannot issue cash refunds by mail)

Partial Refunds

Partial refunds may be issued if:

Item shows signs of use or wear
Original packaging is damaged or missing
Item is returned after 30 days but before 60 days
All components or accessories are not included

We will contact you before processing any partial refund to discuss options.

Exchanges

We gladly accept exchanges for:

Different sizes (clothing items)
Different product variants when available
Similar price-point items

If the replacement item costs more, you will be charged the difference. If it costs less, we will issue a refund for the difference.

To process an exchange, follow the same return process and indicate "exchange" in your initial contact.

Damaged or Defective Items

Upon Receipt

If you receive a damaged or defective item:

Contact us within 7 days of delivery
Provide photos of the damage/defect
Include photos of the shipping box/packaging if applicable
Provide your order number

Our Response

We will:

Send a replacement item at no charge, or
Issue a full refund including original shipping costs, or
Offer a partial refund if you wish to keep the item

We will also provide a prepaid return label for damaged/defective items.

Wrong Item Shipped

If we shipped the wrong item:

Contact us immediately with photos
We will send the correct item at no charge
We will provide a prepaid return label for the wrong item
You will not be charged for return shipping

Lost or Stolen Packages

USPS First Class Mail

Most orders ship via USPS First Class Mail without tracking or insurance. While we do our best to package items securely:

We cannot be responsible for packages lost after they leave our facility
Once a package is marked "delivered" by USPS, it is the customer's responsibility
We recommend filing a claim with USPS for lost packages

Tracked Shipments

For orders with tracking:

If marked "delivered" but not received, contact the carrier first
We will assist with claims to the extent possible
Check with neighbors and your building management

Order Cancellations

Before Shipment

You may cancel your order for a full refund if:

The order has not yet shipped
The item is not custom/personalized

After Shipment

Once an order has shipped, it follows our standard return policy. You will be responsible for return shipping costs unless the return qualifies for our exception (defective, wrong item, etc.).

Restocking Fee

We do not charge restocking fees for standard returns. However, we reserve the right to charge up to a 15% restocking fee for:

Large orders ($500+) returned without cause
Bulk purchases returned due to buyer's remorse
Items returned in unsellable condition due to customer damage

Any restocking fees will be communicated before processing your refund.

Contact Us

For questions about returns or refunds, contact us:

AV8R Stuff
William White
Email: whiteyinga@av8rstuff.com

We typically respond within 24-48 hours during business days (Monday-Friday).

This policy is subject to change. The version in effect at the time of your purchase governs your transaction.